Refund Policy

Shahar Tarot is a digital service with instant access upon purchase. This policy outlines the terms for refunds and cancellations.

1. No Refund After Use

• Premium features activate immediately upon purchase
• Once you access any premium feature, refunds are not available
• This is standard for instantly delivered digital products

You keep full access for your entire subscription period, even if you cancel.

2. Product Types

Shahar Plus (Monthly / Yearly)

• Instant activation via Google Play
• Refunds handled by Google Play
• Cancel anytime: Google Play Store > Subscriptions
• Full access until end of billing period

TOK Token Packs (One-time)

• Instant activation via Google Play
• Refunds handled by Google Play
• Tokens consumed when used for features
• Purchased tokens do not expire

3. Exceptions (Technical Issues Only)

Refunds are only available for:

• Payment charged but access not activated (technical error)
• Service unavailable for more than 48 hours
• Duplicate charge or billing error
• Unauthorized transaction (proof required)

Not eligible:

• Changed your mind after using the service
• Dissatisfied with reading results
• Forgot to cancel before renewal
• Did not use the service during subscription period

4. Cancellation

Cancel anytime:

1. Google Play Store > Menu > Subscriptions > Shahar Tarot > Cancel
2. Or email support@shahar-tarot.com

After cancellation, premium access continues until the end of your billing period. You will not be charged again.

5. Payment Disputes

Please contact us before filing a chargeback. Unauthorized chargebacks may result in account suspension.

6. Technical Support

If you experience issues accessing premium features, contact us with:

• Transaction ID
• Description of the problem
• Screenshots if applicable

We investigate within 24-48 hours. If unresolved within 48 hours, we offer a service extension or full refund.

7. Refund Processing

• Review: 24-48 hours
• Processing: 5-7 business days after approval
• Bank posting: additional 2-5 business days
• Refunded to original payment method

8. Changes to This Policy

We may modify this policy at any time. Changes are effective immediately upon posting.

9. Contact

support@shahar-tarot.com

Response time: 24-48 hours on business days